24/7 Global Support from Baku, Azerbaijan

Scalable Outsourced Call Center Solutions

Empower your business with dedicated agents specializing in English-speaking markets. From lead qualification to 24/7 customer support, we deliver high-performance solutions across all time zones.

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Outsourced Dedicated Call Center Agents

Our services support companies operating in the United States, United Kingdom, Canada, Ireland, and other English-speaking markets by delivering reliable, professional agents who operate fully within your systems, scripts, workflows, and performance standards.

What We Provide

Call Center Agents for:

Inbound Customer Support

Delivering prompt and professional assistance to enhance customer satisfaction and foster long-term brand loyalty

Outbound Calling

Proactively engaging potential and existing customers through tailored outreach strategies to expand your market presence

Telemarketing

Identifying and vetting high-potential prospects to ensure your sales team focuses only on the most promising opportunities

Call-Based Data Collection

Conducting targeted phone surveys and outreach to gather accurate, actionable insights for your strategic business decisions

Back-Office Support

Streamlining your operations by handling essential routine tasks, allowing your core team to focus on high-priority goals

Telesales

Driving revenue growth by closing sales and securing qualified meetings with key decision-makers on your behalf

Included With Every Agent

  • Dedicated agent model (one agent works only for your company)
  • Full-time availability with stable monthly hours
  • Professional workstation (PC, headset, high-speed internet)
  • Secure working environment
  • HR management: attendance, discipline, payroll
  • Replacement guarantee if required
  • NDA and confidentiality compliance
  • Stable schedules aligned with U.S., UK, and Canadian time zones
  • Basic call center onboarding (communication & professionalism)

What We Do NOT Provide

  • Telephony systems (VoIP, PBX, cloud dialers, web-based calling platforms)
  • CRM, ticketing systems, or software licenses
  • Call recording, analytics, or monitoring tools
  • Product- or service-specific training
  • Scripts, workflows, KPIs, or quality assurance processes
  • Campaign management or daily operational supervision
  • Lead lists or data sources
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Dedicated Agent Pricing

We operate on a dedicated hourly pricing model with fixed monthly billing.
Each agent is assigned exclusively to your company and works on a committed monthly schedule.
Monthly cost calculation:
Hourly rate × committed monthly hours

Key principles:
- Dedicated agent (not shared)
- Fixed and predictable monthly billing
- No per-minute or per-call pricing
- No hidden or variable fees

Pricing is request-based and finalized after reviewing role requirements and schedule.

We love them

What our clients have to say

"Working with this team has been a game-changer. Their creativity and dedication brought our vision to life, and the results exceeded all expectations."

Timothy Powell

Creative Director

Lisa R. Boone​

PPC Ninja​

Our work inspires smiles​

The faces behind our success​

Key Advantages of

Working With Us:

Near-Native / Native-Level English Proficiency

Our agents demonstrate near-native to native-level English, including:
- Clear, neutral accents
- Strong listening and comprehension skills
- Professional business communication
- Confident handling of complex customer interactionsy

Dedicated Agent Model (Not Shared Seats)

This is not a shared-seat or per-minute call center.
Each agent:
- Works exclusively for your company
- Is fully aligned with your workflows and standards
- Provides long-term operational consistency

Higher Quality Than Typical Low-Cost Offshore Centers

Compared to common low-cost offshore markets, our operations deliver:
- Better communication clarity
- Higher discipline
- More stable scheduling
- Stronger alignment with Western clients

High Reliability & Low Turnover

Our agents maintain strong attendance, long-term stability, and consistent performance — reducing retraining costs and operational risk

Significant Cost Savings vs. On-Shore Call Centers

You receive professional English-speaking agents at a fraction of U.S. on-shore call center costs, without compromising service quality

Transparent & Predictable Pricing

- Dedicated hourly rate per agent
- No per-minute billing
- No hidden fees or variable charges
This model ensures clear forecasting and predictable monthly costs.

Meet our clients

They believe in us

We’re proud to partner with forward-thinking brands that trust us to bring their visions to life. Together, we achieve remarkable results

Do you want to boost your buiness?​

Drop us a line and keep in touch​